Productivity and Quality Engineering

Instructor: Dr. Tonya Brown

Textbook: References:

Rummler, G. A. & Brache, A. P. (2013). Improving Performance: How to Manage the White Space on the Organization Chart, 3rd Edition. San Francisco, CA: Jossey – Bass. ISBN 9781118143704

Taylor, F. W. (1998, 1911). The Principles of Scientific Management. Mineola, NY: Dover Publications, Inc. ISBM 0486299880

Course Content: Productivity and quality measures are defined and used to analyze current competitive position of important sectors of the American industry with respect to national and international competition. Study of management theorists and systems which promote or inhibit productivity or quality improvements.

You can view a sample video of the course below. You must purchase the course to unlock all of the lecture sessions.